{"id":7570,"date":"2023-10-25T11:03:11","date_gmt":"2023-10-25T04:03:11","guid":{"rendered":"https:\/\/olphs.net\/?p=7570"},"modified":"2023-10-27T11:04:56","modified_gmt":"2023-10-27T04:04:56","slug":"chinh-sach-bao-hanh-va-doi-tra","status":"publish","type":"post","link":"https:\/\/olphs.net\/chinh-sach-bao-hanh-va-doi-tra\/","title":{"rendered":"Ch\u00ednh s\u00e1ch b\u1ea3o h\u00e0nh v\u00e0 \u0111\u1ed5i tr\u1ea3"},"content":{"rendered":"

Ch\u00ednh s\u00e1ch b\u1ea3o h\u00e0nh<\/strong><\/h2>\n
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  1. Th\u1eddi gian b\u1ea3o h\u00e0nh:<\/strong><\/li>\n<\/ol>\n

    Ch\u00fang t\u00f4i cung c\u1ea5p th\u1eddi gian b\u1ea3o h\u00e0nh cho s\u1ea3n ph\u1ea9m ho\u1eb7c d\u1ecbch v\u1ee5 \u0111\u01b0\u1ee3c mua tr\u00ean website c\u1ee7a ch\u00fang t\u00f4i. Th\u1eddi gian b\u1ea3o h\u00e0nh c\u00f3 th\u1ec3 kh\u00e1c nhau t\u00f9y v\u00e0o t\u1eebng lo\u1ea1i s\u1ea3n ph\u1ea9m ho\u1eb7c d\u1ecbch v\u1ee5 c\u1ee5 th\u1ec3. Th\u00f4ng tin v\u1ec1 th\u1eddi gian b\u1ea3o h\u00e0nh c\u1ee5 th\u1ec3 \u0111\u01b0\u1ee3c hi\u1ec3n th\u1ecb r\u00f5 r\u00e0ng tr\u00ean trang s\u1ea3n ph\u1ea9m ho\u1eb7c trang th\u00f4ng tin chi ti\u1ebft.<\/p>\n

      \n
    1. \u0110i\u1ec1u ki\u1ec7n b\u1ea3o h\u00e0nh:<\/strong><\/li>\n<\/ol>\n

      Ch\u00fang t\u00f4i cam k\u1ebft b\u1ea3o h\u00e0nh c\u00e1c s\u1ea3n ph\u1ea9m v\u00e0 d\u1ecbch v\u1ee5 trong \u0111i\u1ec1u ki\u1ec7n h\u1ee3p l\u00fd v\u00e0 tu\u00e2n th\u1ee7 quy \u0111\u1ecbnh c\u1ee7a ch\u00fang t\u00f4i. \u0110i\u1ec1u ki\u1ec7n b\u1ea3o h\u00e0nh c\u00f3 th\u1ec3 bao g\u1ed3m vi\u1ec7c s\u1eed d\u1ee5ng \u0111\u00fang c\u00e1ch, kh\u00f4ng s\u1eeda \u0111\u1ed5i hay can thi\u1ec7p v\u00e0o s\u1ea3n ph\u1ea9m, v\u00e0 tu\u00e2n th\u1ee7 c\u00e1c h\u01b0\u1edbng d\u1eabn b\u1ea3o qu\u1ea3n v\u00e0 s\u1eed d\u1ee5ng \u0111\u01b0\u1ee3c cung c\u1ea5p. V\u1edbi nh\u1eefng s\u1ea3n ph\u1ea9m c\u00f3 tem b\u1ea3o h\u00e0nh, ch\u00fang t\u00f4i ch\u1ec9 b\u1ea3o h\u00e0nh khi tem c\u00f2n nguy\u00ean v\u1eb9n, kh\u00f4ng r\u00e1ch r\u1eddi, ch\u1eafp v\u00e1.<\/p>\n

        \n
      1. Quy\u1ec1n l\u1ee3i c\u1ee7a kh\u00e1ch h\u00e0ng:<\/strong><\/li>\n<\/ol>\n

        Trong th\u1eddi gian b\u1ea3o h\u00e0nh, kh\u00e1ch h\u00e0ng c\u00f3 quy\u1ec1n y\u00eau c\u1ea7u s\u1eeda ch\u1eefa, \u0111\u1ed5i m\u1edbi ho\u1eb7c ho\u00e0n tr\u1ea3 s\u1ea3n ph\u1ea9m ho\u1eb7c d\u1ecbch v\u1ee5 n\u1ebfu ph\u00e1t hi\u1ec7n l\u1ed7i k\u1ef9 thu\u1eadt ho\u1eb7c v\u1ea5n \u0111\u1ec1 v\u1ec1 ch\u1ea5t l\u01b0\u1ee3ng t\u1eeb ph\u00eda nh\u00e0 s\u1ea3n xu\u1ea5t ho\u1eb7c cung c\u1ea5p d\u1ecbch v\u1ee5.<\/p>\n

          \n
        1. H\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng:<\/strong><\/li>\n<\/ol>\n

          Ch\u00fang t\u00f4i cam k\u1ebft cung c\u1ea5p h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng t\u1eadn t\u00e2m v\u00e0 nhanh ch\u00f3ng trong qu\u00e1 tr\u00ecnh gi\u1ea3i quy\u1ebft c\u00e1c v\u1ea5n \u0111\u1ec1 li\u00ean quan \u0111\u1ebfn b\u1ea3o h\u00e0nh. Kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 li\u00ean h\u1ec7 v\u1edbi \u0111\u1ed9i ng\u0169 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng c\u1ee7a ch\u00fang t\u00f4i th\u00f4ng qua email, \u0111i\u1ec7n tho\u1ea1i ho\u1eb7c tr\u1ef1c ti\u1ebfp t\u1ea1i v\u0103n ph\u00f2ng giao d\u1ecbch c\u1ee7a ch\u00fang t\u00f4i.<\/p>\n

          Ch\u00ednh s\u00e1ch \u0111\u1ed5i tr\u1ea3<\/strong><\/h2>\n

          Ch\u00fang t\u00f4i cam k\u1ebft cung c\u1ea5p ch\u00ednh s\u00e1ch ho\u00e0n tr\u1ea3 linh ho\u1ea1t v\u00e0 ti\u1ec7n l\u1ee3i cho kh\u00e1ch h\u00e0ng. D\u01b0\u1edbi \u0111\u00e2y l\u00e0 chi ti\u1ebft ch\u00ednh s\u00e1ch ho\u00e0n tr\u1ea3 c\u1ee7a ch\u00fang t\u00f4i:<\/p>\n

            \n
          1. Th\u1eddi h\u1ea1n ho\u00e0n tr\u1ea3:<\/strong> Kh\u00e1ch h\u00e0ng \u0111\u01b0\u1ee3c \u00e1p d\u1ee5ng th\u1eddi h\u1ea1n ho\u00e0n tr\u1ea3 l\u00e0 3 ng\u00e0y k\u1ec3 t\u1eeb ng\u00e0y nh\u1eadn h\u00e0ng. \u0110\u1ec3 \u0111\u01b0\u1ee3c ho\u00e0n tr\u1ea3, s\u1ea3n ph\u1ea9m c\u1ea7n \u0111\u01b0\u1ee3c gi\u1eef nguy\u00ean tr\u1ea1ng th\u00e1i ban \u0111\u1ea7u, kh\u00f4ng s\u1eed d\u1ee5ng v\u00e0 ph\u1ea3i \u0111\u00e1p \u1ee9ng c\u00e1c \u0111i\u1ec1u ki\u1ec7n ho\u00e0n tr\u1ea3 \u0111\u01b0\u1ee3c quy \u0111\u1ecbnh.<\/li>\n
          2. Ph\u01b0\u01a1ng th\u1ee9c ho\u00e0n tr\u1ea3 ho\u1eb7c \u0111\u1ed5i h\u00e0ng:<\/strong> Kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 ch\u1ecdn gi\u1eef l\u1ea1i gi\u00e1 tr\u1ecb ho\u00e0n tr\u1ea3 d\u01b0\u1edbi d\u1ea1ng t\u00edn d\u1ee5ng trong t\u00e0i kho\u1ea3n c\u1ee7a m\u00ecnh ho\u1eb7c \u0111\u1ed5i l\u1ea5y s\u1ea3n ph\u1ea9m kh\u00e1c c\u00f3 gi\u00e1 tr\u1ecb t\u01b0\u01a1ng \u0111\u01b0\u01a1ng. Qu\u00fd kh\u00e1ch vui l\u00f2ng li\u00ean h\u1ec7 v\u1edbi b\u1ed9 ph\u1eadn ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng \u0111\u1ec3 \u0111\u01b0\u1ee3c h\u1ed7 tr\u1ee3 trong qu\u00e1 tr\u00ecnh ho\u00e0n tr\u1ea3 ho\u1eb7c \u0111\u1ed5i h\u00e0ng.<\/li>\n
          3. L\u1ea5y l\u1ea1i ti\u1ec1n:<\/strong> Trong tr\u01b0\u1eddng h\u1ee3p kh\u00e1ch h\u00e0ng ch\u1ecdn l\u1ea5y l\u1ea1i ti\u1ec1n m\u1eb7t, ch\u00fang t\u00f4i s\u1ebd th\u1ef1c hi\u1ec7n ho\u00e0n tr\u1ea3 b\u1eb1ng c\u00f9ng ph\u01b0\u01a1ng th\u1ee9c thanh to\u00e1n ban \u0111\u1ea7u. Qu\u00e1 tr\u00ecnh ho\u00e0n tr\u1ea3 c\u00f3 th\u1ec3 m\u1ea5t m\u1ed9t kho\u1ea3ng th\u1eddi gian \u0111\u1ec3 x\u1eed l\u00fd v\u00e0 ti\u1ec1n s\u1ebd \u0111\u01b0\u1ee3c chuy\u1ec3n tr\u1ea3 l\u1ea1i v\u00e0o t\u00e0i kho\u1ea3n c\u1ee7a kh\u00e1ch h\u00e0ng.<\/li>\n
          4. Chi ph\u00ed ho\u00e0n tr\u1ea3:<\/strong> Chi ph\u00ed cho vi\u1ec7c ho\u00e0n tr\u1ea3 s\u1ea3n ph\u1ea9m ph\u1ee5 thu\u1ed9c v\u00e0o nguy\u00ean nh\u00e2n ho\u00e0n tr\u1ea3. Trong tr\u01b0\u1eddng h\u1ee3p s\u1ea3n ph\u1ea9m b\u1ecb l\u1ed7i do nh\u00e0 s\u1ea3n xu\u1ea5t ho\u1eb7c v\u1ea5n \u0111\u1ec1 t\u1eeb ph\u00eda ch\u00fang t\u00f4i, ch\u00fang t\u00f4i s\u1ebd ch\u1ecbu tr\u00e1ch nhi\u1ec7m ho\u00e0n to\u00e0n cho c\u00e1c chi ph\u00ed ho\u00e0n tr\u1ea3. Tuy nhi\u00ean, trong tr\u01b0\u1eddng h\u1ee3p ho\u00e0n tr\u1ea3 do l\u00fd do c\u00e1 nh\u00e2n, Qu\u00fd kh\u00e1ch c\u00f3 th\u1ec3 ch\u1ecbu m\u1ed9t ph\u1ea7n ho\u1eb7c to\u00e0n b\u1ed9 chi ph\u00ed v\u1eadn chuy\u1ec3n v\u00e0 x\u1eed l\u00fd.<\/li>\n<\/ol>\n

            Ch\u00fang t\u00f4i cam k\u1ebft \u0111\u1ea3m b\u1ea3o quy\u1ec1n l\u1ee3i c\u1ee7a kh\u00e1ch h\u00e0ng trong qu\u00e1 tr\u00ecnh ho\u00e0n tr\u1ea3 v\u00e0 s\u1eb5n l\u00f2ng h\u1ed7 tr\u1ee3 Qu\u00fd kh\u00e1ch v\u1edbi b\u1ea5t k\u1ef3 v\u1ea5n \u0111\u1ec1 ho\u00e0n tr\u1ea3 n\u00e0o. Vui l\u00f2ng li\u00ean h\u1ec7 v\u1edbi ch\u00fang t\u00f4i qua d\u1ecbch v\u1ee5 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng \u0111\u1ec3 bi\u1ebft th\u00eam chi ti\u1ebft v\u00e0 \u0111\u01b0\u1ee3c h\u1ed7 tr\u1ee3 trong qu\u00e1 tr\u00ecnh ho\u00e0n tr\u1ea3 h\u00e0ng.<\/p>\n","protected":false},"excerpt":{"rendered":"

            Ch\u00ednh s\u00e1ch b\u1ea3o h\u00e0nh Th\u1eddi gian b\u1ea3o h\u00e0nh: Ch\u00fang t\u00f4i cung c\u1ea5p th\u1eddi gian b\u1ea3o h\u00e0nh cho s\u1ea3n ph\u1ea9m ho\u1eb7c […]<\/p>\n","protected":false},"author":1,"featured_media":7725,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_seopress_robots_primary_cat":"none","_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":""},"categories":[761],"tags":[],"lang":"vi","translations":{"vi":7570},"pll_sync_post":[],"_links":{"self":[{"href":"https:\/\/olphs.net\/wp-json\/wp\/v2\/posts\/7570"}],"collection":[{"href":"https:\/\/olphs.net\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/olphs.net\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/olphs.net\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/olphs.net\/wp-json\/wp\/v2\/comments?post=7570"}],"version-history":[{"count":2,"href":"https:\/\/olphs.net\/wp-json\/wp\/v2\/posts\/7570\/revisions"}],"predecessor-version":[{"id":7582,"href":"https:\/\/olphs.net\/wp-json\/wp\/v2\/posts\/7570\/revisions\/7582"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/olphs.net\/wp-json\/wp\/v2\/media\/7725"}],"wp:attachment":[{"href":"https:\/\/olphs.net\/wp-json\/wp\/v2\/media?parent=7570"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/olphs.net\/wp-json\/wp\/v2\/categories?post=7570"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/olphs.net\/wp-json\/wp\/v2\/tags?post=7570"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}